FAQ
Returns are no problem! Click here for more information.
All our stainless steel items are waterproof. You can shower, swim and do sports with them!
The better you take care of our jewelry, the longer you can enjoy it.
Our earrings are very flexible, including the thin rod! It is probably slightly bent. By bending this thin rod slightly up or down, so that it is in line with the hole of the earring, the earring will close again!
Below you will find a demonstration video: https://tinyurl.com/instagramnotbranded
Due to the use of natural stone in our jewelry, colors, size and shapes may vary. No stone is the same, and that is exactly what makes our jewelry unique!
The standard warranty is 3 months. If there's a problem with one of your items, you can always contact our customer service — we're happy to help!
The standard warranty is 3 months. If there's a problem with one of your items, you can always contact our customer service — we're happy to help!